Hostagor problem
Hosting This is the first issue with my hosting account from Hostgator since i signed up with them 3 weeks ago. What happened ? well this morning when i got up, i tried to login to my Electronics blog, and i had a big surprise seeing the directory structure of my /public_html/ folder. I submitted a support ticket real quick, and i got my answer fast , oh wait, it toked them 40 freaking minutes to answer:
You have not loaded the proper files for your domain to the public_html directory. All files for the primary domain name youritronics.com, must be placed in the public_html directory. Please move your content from youritronics directory to the public_html directory.
Lol, but i asked you to change my root directory for the main domain name to /public_html/youritronics/ when i signed up for this account, and everything worked fine until this morning. (Now i understand what the problem is, something happened with their server, maybe they restored a backup or i don’t know, but the file containing the rule for my main domain name was obviously missing the rule now) So i replyed
LOL, i had my domain root change for youritronics to public_html/youritronics when i registered with this hosting account, now solve my problem please !!!!
and the operator solved my problem, replying with:
This has been fixed for your account. I have also ran the distiller to prevent this modification from being removed. If you have any questions, please do not hesitate to contact us.
I dont know what “the distiller” is, but I guess my Electronics Blog was offline for about 3 hours and i hope this never happens again.
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Friday, April 11th, 2008 at 8:13 pm and is filed under Hosting. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.
So, it’s been 3 months already… How’s HostGator? Any valuable insight higly apreciated
compared to Servage the most obvious change is the uptime
and if you’re not familiar with cpannel it will be a bit tricky until you learn it.
Does hostgator work for windows?
Noelia what do you mean ? They have both windows and linux hosting. I chose Linux.